1. Introduction

Thank you for shopping at EspareWare.com. We strive to provide high-quality products and a seamless shopping experience. However, if you are unsatisfied with your purchase, we are here to help. This policy outlines our procedures for refunds, returns, and cancellations.

2. Eligibility for Returns

  • Products are eligible for return within [X days, e.g., 30 days] of purchase.
  • To qualify for a return, items must be:
    • Unused, uninstalled, and in the original packaging.
    • Accompanied by the original receipt or proof of purchase.

Note: Certain items, such as custom-made or final-sale products, are not eligible for returns. Check product details for specific information.

3. Return Process

  1. Request a Return: Contact our Customer Support at [email or phone number] within the return period to initiate the return.
  2. Return Authorization: Once approved, we will provide a Return Authorization Number (RAN) and instructions on returning the product.
  3. Shipping the Product:
    • You are responsible for covering return shipping costs unless the item is defective or incorrect.
    • Use a trackable shipping service or purchase shipping insurance, as we cannot guarantee receipt of your returned item.

4. Refunds

  • Processing Time: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Refund Method: Approved refunds will be processed via the original payment method within [X days, e.g., 5-10 business days].
  • Non-Refundable Items: Shipping fees and any handling fees are non-refundable.

5. Damaged or Defective Products

If you receive a damaged or defective item:

  1. Contact us within [X days, e.g., 7 days] of receiving the product.
  2. Provide proof of damage (e.g., photos or videos).
  3. If eligible, we will either offer a replacement or a full refund, including shipping costs.

6. Order Cancellation

  • Before Shipment: Orders can be canceled before shipment. Contact Customer Support promptly, and we will confirm if the cancellation is successful.
  • After Shipment: If an order has already been shipped, you must follow the return process once you receive the item. Shipping fees may not be refunded.

7. Non-Returnable and Non-Refundable Items

The following items are typically non-returnable and non-refundable:

  • Custom-made products or special orders.
  • Items marked as final sale.
  • Products not in original condition, used, installed, or missing parts.

8. Contact Information

For assistance with returns, refunds, or cancellations, please contact our Customer Support team:

  • info@espareware.com